Shipment updates
Contact our team with your booking or shipment reference for an update. The vessel map shows AIS ship positions; it does not track your cargo or confirm clearance or delivery.
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Your shipment, step by step
How your freight booking works
From your first enquiry to final delivery, we coordinate the services agreed for your shipment. Start with your route and goods, then confirm the scope, costs and estimated schedule before booking.
Request a freight quoteFrom enquiry to delivery
- Step 1
Share your shipment details
Send your origin, destination and cargo details so we can discuss suitable freight options.
- Supplier location and Australian delivery postcode
- Goods, package quantities and packed dimensions or weight, if known
- Cargo-ready date and any delivery deadline
- Step 2
Review the quote and confirm the booking
Check what the quotation includes and what still needs confirmation. An enquiry alone does not book a shipment.
- Service scope, handling requirements and estimated schedule
- Included charges, exclusions and potential additional costs
- Booking instructions and required documents
- Step 3
Coordinate transport and cargo release
Collection, origin handling, sea or air transport and clearance coordination depend on your agreed service scope.
- Confirm cargo readiness, collection arrangements and cut-offs
- Keep shipment documents available for the applicable release requirements
- Ask for the latest milestone update when your schedule changes
- Step 4
Arrange storage and final delivery
After the goods are available for collection, confirm any unpacking, storage and onward delivery arrangements.
- Cargo availability and any outstanding releases
- Storage or unpacking services needed for your cargo
- Delivery appointment, site access and unloading arrangements
Plan around milestones, not a fixed number of days
Timing varies with the route, freight mode, cargo readiness, available services and release requirements. A port or airport arrival estimate is not a final delivery appointment. Discuss your deadline before booking and confirm which dates remain estimates.
Read the shipment timeline guide- 1Cargo ready and documents prepared
- 2Booking, cut-offs and collection confirmed
- 3Departure and arrival updates
- 4Cargo available for collection
- 5Final delivery arranged
Before you book
Cargo insurance
Cargo insurance is not automatically arranged. Our trading terms require written instructions to arrange it. Discuss your insurance requirements before booking.
Read our trading termsQuestions before you book
Missing measurements or unsure which service to choose? Send what you know and tell us what your supplier still needs to confirm.
Discuss your shipmentReady to discuss your shipment?
Share your route and cargo details. We will review your enquiry and contact you to discuss the options.