Frequently asked questions
Everything you need to know about shipping with us — especially on the China–Australia lane.
How do I get a quote?
Send your route and cargo details through our quote form, also available on the Tools page. We review your requirements and clarify missing details before preparing a quotation.
How long does shipping from China to Australia take?
Timing depends on the route, service availability, cargo and clearance. We discuss the estimated port-to-port and door-to-door schedule for your shipment when preparing your quote.
What's the difference between FCL and LCL?
FCL (Full Container Load) means you book an entire container — best for larger volumes. LCL (Less than Container Load) shares container space with other shippers and is more cost-effective for smaller consignments. We handle both.
Do you handle customs clearance and biosecurity?
Yes. We manage Australian Border Force customs clearance and DAFF biosecurity end to end, including documentation, inspections, fumigation and treatment where required.
What documents do I need to import?
Typically a commercial invoice, packing list, bill of lading or air waybill, and any permits or certificates specific to your goods. We'll tell you exactly what's needed for your shipment.
Can you arrange door-to-door delivery?
We coordinate pickup in China, freight, customs and Australian delivery, with buyer's consolidation available. Share your postcode, cargo details and site access so we can confirm availability and the service scope before booking.
Is my cargo insured?
We don't automatically insure cargo, but we strongly recommend marine/transit insurance and can arrange cover for the full value of your goods on request.
How do I track my shipment?
We keep you updated at each milestone. You can also explore live vessel positions and our logistics calculators on the Tools page.